Chief Innovation Officer, Point West CU (Portland, OR)
Steve Pagenstecher is the Chief Innovation Officer at Point West Credit Union in Portland, OR, a low income designated, CDFI certified credit union, where he oversees the credit union’s strategic initiatives, IT, and marketing, as well as leading Point West’s community, business, and product development initiatives. He previously served as the Vice President of Member Relations at Valley Credit Union in Salem, OR and has over 17 years of experience in financial services. A strong advocate for serving immigrant and BIPOC communities, Steve has led Point West’s strategies related to creating more inclusive and equitable services for its members, especially with regards to ITIN lending, where he’s been lucky and humbled to work with not only Point West but with credit unions across the country on starting or expanding their ITIN lending programs.
Steve recently served on the boards of the Northwest Credit Union Foundation (2012-2021, board chair 2018-2021) and Innovative Changes (2018-2020), a CDFI Loan Fund that specialized in financial education and credit-building for underserved communities. He is a certified Credit Union Development Educator (CUDE) and received a B.S. in Marketing Communication from Oregon State University. Steve and his wife live in Portland and spend their spare time chasing around their young daughter.