Our Careers Center includes full- and part-time positions and other opportunities at Inclusiv and at Inclusiv-member CDCUs nationwide.

Career Opportunities at Inclusiv

Inclusiv is a dynamic, growth-oriented intermediary specializing in bringing financial services to low-income communities through nonprofit, member-owned community development credit unions (CDCUs).  Based in New York City, Inclusiv provides financial, technical, and educational services to credit unions serving low-income and economically disenfranchised communities. Please click below for details on this opportunity.

Director of Technology and Innovation (New York, NY)

Director of Technology and Innovation


At Inclusiv, we believe that true financial inclusion and empowerment is a fundamental right.  We dedicate ourselves to closing the gaps and removing barriers in financial opportunities for distressed and underserved communities by providing capital, making connections and building capacity, developing innovative products and services for community development credit unions (CDCUs) and working to transform local progress into lasting change at the national level. Founded in 1974, Inclusiv is headquartered in Lower Manhattan with offices in Madison, WI and Atlanta, GA. Inclusiv offers a wide range of advocacy, educational, training, investment, marketing, and outreach programs to support and assist CDCUs.

Director of Technology and Innovation

The Director of Technology and Innovation will play a key role at Inclusiv, leading strategy and execution of our Inclusiv Technology initiatives which leverage technology and impact data to expand financial inclusion in underserved communities. The low-income communities and communities of color that Inclusiv Network credit unions serve seek both “high-touch” and “high-tech” support to meet their financial service needs and advance in their financial lives. Inclusiv Technology recognizes both those needs and develops innovative technology tools and market guidance that enable credit unions to deliver efficient and measurable high-touch services, such as financial coaching on our Pathways to Financial Empowerment platform, and high-tech banking and lending services, through partnerships with mission-aligned FinTech providers.

The Director of Tech and Innovation will work with senior leadership to set strategy for Inclusiv Technology engagement with technology partners and identifying priority technology investments. The Director will also oversee the data analysis of our technology initiatives to evaluate and report on their effectiveness and impact on credit unions and the low-income communities they serve.

This is a great opportunity for someone with experience developing and executing technology strategy, who is passionate about not only about technology but also about underserved communities and creating a more equitable financial system.

This position is based in our New York City office. However, the office is currently operating primarily remotely. Remote applicants who would relocate to NYC when travel permits, will be considered.

Primary Responsibilities

  • Set strategy and lead Inclusiv Technology initiatives to expand access to affordable credit union financial services and improve financial health of low-income communities
  • Lead assessment of technologies and partners to evaluate new opportunities, develop a recommendations for a path forward.
  • Oversee all aspects of project management, including managing our developer and partner relationships, promoting product adoption, maintaining strong relationships and communication with credit union participants, as well as coordinating trainings and in-depth support for credit unions
  • Excel at collaborating with colleagues and partners, and working across departments to achieve program goals
  • Represent Inclusiv in a range of contexts, such as leading training sessions and speaking at conferences on Inclusiv programs
  • Support fundraising activities including contributing to grant writing and grant reports
  • Other duties as needed and as projects evolve
  • When travel is safe, position will require 15-20% travel across the US


  • Bachelor’s degree required;
  • 6-10 relevant years relevant work experience in technology product management, banking or financial services, community development, and/or financial coaching
  • Strong project management and organization skills; experience effectively managing multiple projects across different internal and external constituents to drive results
  • Experience in establishing and overseeing processes to collect and analyze data
  • Demonstrated ability to establish and build relationships with a diverse array of people and organizations
  • Dynamic, self-starter with high attention to detail
  • Highly consultative, able and eager to engage multiple stakeholders with divergent points of view and define a path forward.
  • Excellent communication skills, both written and oral
  • Commitment to Inclusiv’s mission to help low- and moderate-income people and communities achieve financial independence
  • Dedication to always producing the highest quality work and motivated to constantly seek new and better ways to reach goals

Please submit cover letter and resume to Resumes will be accepted until September 30, 2020.

Inclusiv is an equal opportunity employer that works with member credit unions which serve ethnically, economically, and geographically diverse markets and communities. We value our diverse staff and membership and seek to maintain that tradition of diversity in all of our recruitment efforts. It is the policy of Inclusiv to provide equal opportunity in all aspects of employment to all employees or applicants for employment without discrimination on the basis of regard to sex, race, color, religion, age, ancestry, national origin, disability, marital status, sexual orientation, gender identity, veteran status and any additional categories protected by applicable federal, state or local laws.

Career Opportunities at Inclusiv member credit unions

Posting of positions is free for all Inclusiv members. Submit a new position!

One Detroit CU -- Chief Financial/Operating Officer (Detroit, MI)

One Detroit Credit Union - Chief Financial Officer/Chief Operating Officer (Detroit, MI)



The Chief Opertating Officer (COO) is responsible for planning, implementing, managing and controlling all Financial-related, Compliance, Operations and Information Technology (IT) aspects of the credit union in accordance with generally accepted accounting principles (GAAP), other regulatory and advisory organizations and IT/Compliance trends and regulations, respectively. This includes direct responsibility for accounting, finance, payroll, card services, forecasting, compliance, IT, operations and contributing to the development of the strategic goals. In addition, the COO is responsible for oversight of building maintenance, maintain knowledge of One Detroit Credit Union’s products and services, operational policies and procedures, by-laws, and philosophy and perform other duties as required for the efficient operation of the credit union.


  1. Plan, develop, organize, implement, direct and evaluate the organization's fiscal function and performance.
  2. Participate in the development of the organization's plans and programs as a strategic partner.
  3. Evaluate and advise on the impact of long-range financial planning, introduction of new programs/strategies and regulatory action.
  4. Providing timely and accurate analysis and improvement of budgets, financial reports and financial trends in order to assist the CEO/President, the Board and other senior executives in performing their responsibilities.
  5. Enhance and/or develop, implement and enforce policies and procedures of the organization by way of systems that will improve the overall operation and effectiveness of the organization.
  6. Establish credibility throughout the organization and with the Board as an effective developer of solutions to business finance challenges.
  7. Provide technical financial advice and knowledge to others within the financial discipline.
  8. Provide strategic financial input and leadership on decision making issues affecting the organization; i.e., evaluation of potential alliances acquisitions and/or mergers and pension funds and investments.
  9. Optimize the handling of bank and deposit relationships and initiate appropriate strategies to enhance cash position.
  10. Develop a reliable cash flow projection process and reporting mechanism that includes minimum cash threshold to meet operating needs.
  11. Be an advisor from the financial perspective on any contracts into which the organization may enter.


  1. Serve as the BSA compliance officer and assume responsibility of the backup BSA officer.
  2. Develop, implement and recommend a risk-based compliance program.
  3. Evaluate the credit union’s policies, procedures, products and programs to ensure compliance with applicable laws and regulations. Make recommendations for change where appropriate and communicate all changes to appropriate departments.
  4. On an ongoing basis, review laws and regulations that impact the credit union’s compliance requirements, with emphasis on Bank Secrecy Act, Patriot Act and OFAC.
  5. Develop and implement credit union security measures.
  6. Assist in development of compliance training programs for team members and the board and ensure the required training is completed on an annual basis and documented.
  7. Function as the primary liaison with DIFS, NCUA and auditors.
  8. Ensure timely completion of compliance reports.

Information Technology

  1. Lead IT strategic and operational planning to achieve business goals by fostering innovation, prioritizing IT initiatives, and evaluating current and futures IT systems across the organization.
  2. Direct development and execution of Credit Union Wide Disaster Recovery and Business Continuity Plan.
  3. Oversee and manage all phases of information technology system design, programming, networking, installation and operation.
  4. Design, develop and implement systems, policies and procedures related to Information Technology
  5. Assume responsibility of the IT administrator.
  6. Ensure the information security structure satisfies both external rules and regulations.
  7. Remain current with market trends through vendor relationships.
  8. Ensure timely completion of Information Technology reports.


  1. Maintain and support organizational systems including; core processing system, data reporting system and phones.
  2. Managing and coordinating building operations and facilities maintenance.
  3. Responsible for the security of member data, physical storage and record retention, including the development of non-retail related procedures.
  4. Work with department leaders to ensure efficient operational processes and workflows related to the credit unions operating systems.
  5. Responsible for the oversight of vendor management and due diligence.


Supervisory Responsibility

This position is responsible for the direct supervision of the VP of Finance, BSA back – up Compliance Officer and IT Administrator and the indirect supervision of all employees in the accounting and finance department.

Work Environment

This job operates in a clerical office setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands

This is largely a sedentary role; however, some filing is required. This would require the ability to lift files, open filing cabinets and bend or stand as necessary. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Position Type/Expected Hours of Work

This is a full time position. Hours worked may exceed 40 hours per week. Occasional evening and weekend work may be required as job duties demand.


This position may require occasional travel, up to 25%.

Required Education, Experience, & Skills

  1. Bachelor’s degree required.
  2. 3-5 years of Executive level experience and/or training.
  3. Familiarity with Microsoft Office Suite applications.

AAP/EEO Statement

One Detroit Credit Union is an equal opportunity employer.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

How to Apply

Apply Online for Chief Operating Officer
Upload Your Resume for Chief Operating Officer

If more convenient please submit your resume to One Detroit Credit Union in person or by mail to:

Human Resources
One Detroit Credit Union
630 Howard Street
Detroit, MI 48226

Self-Help -- Investment Associate (Oakland, CA)

Self-Help -- Investment Associate (Oakland, CA )



Self-Help is a leading national community development financial institution headquartered in Durham, NC. Since 1980, Self-Help has provided $8.5 billion in financing to 159,000 families, individuals and businesses. It helps drive economic development and strengthen communities by providing responsible financial services; lending to individuals, small businesses and nonprofits; developing real estate; and promoting fair financial practices across the nation. The Self-Help family of nonprofit organizations includes Self-Help Credit Union, Self-Help Federal Credit Union, Self-Help Ventures Fund and the Center for Responsible Lending. Through its credit union network, Self-Help serves over 150,000 people in North Carolina, California, Chicago, Florida and South Carolina. Learn more at and

Role Overview:

Self-Help is seeking an Investment Associate to join our team in Oakland, CA. The Investment Associate is responsible for raising deposits to support Self-Help Federal Credit Union’s California lending. The Investment Associate will coordinate regional, state, and national campaigns targeting institutions and higher-wealth individuals looking to invest funds in a mission-aligned institution, and will enhance the deposit-raising efforts of our branch staff by providing training, strategic guidance, and implementation support.

The Investment Associate serves an important role in supporting the growth of Self-Help Federal Credit Union by coordinating all of our deposit-raising efforts in California, and connecting the organization to a broad range of socially responsible investors that live outside of our branch areas. This role is primarily focused on raising deposits and plays a key leadership role in coordinating and leading the strategies, communications, and outreach activities that constitute the deposit-raising function within the credit union.

 Essential Responsibilities:

    • Develop and execute strategies for raising mission-aligned deposits directly from Socially Responsible and Impact Investors nationally, with particular emphasis on California by creating campaigns, conducting outreach, and leveraging existing relationships to ensure meeting annual deposit raising financial goals.
    • Work effectively with other Self-Help colleagues on the Development, Policy and Impact team (particularly other Investor Relations Associates and those with deposit-raising responsibilities) to coordinate outreach, membership cultivation, and the development of marketing materials and more generalized messaging to external audiences.
    • Directly develop, maintain and manage relationships with socially-responsible and mission-oriented investors, firms and their advisors.
    • Manage Bank Enterprise Award (BEA) and Depository Trust Company (DTC)-eligible CD deposit programs and partnerships
    • Develop and maintain relationships with high net worth individuals, mutual funds, nonprofit organizations, faith-based organizations, banks, businesses and others interested in community and socially-responsible investment.
    • Prepare proposals that will answer impact, financial, and insurance-related questions from potential investors.
    • Maintain dialogue/make regular contact with a selection of key investors to provide enhanced stewardship and gain a better understanding of the reasoning they have for opening or closing large deposits with us.
    • Work cooperatively with Impact Reporting Manager and the operations teams to prepare reports and assess data regarding the inflow and outflow of deposits, as well as the impact of particular campaigns and outreach efforts
    • Use team systems (i.e. Salesforce) to input and manage data used to track relevant cultivation targets
    • Provide support to branch leadership throughout California’s 19 branches in formulating deposit-raising strategies and campaigns.
    • Assist in training of branch personnel (both leadership and front-line staff) in regards to deposit raising and how best to promote the impact of our work to potential members/investors.
    • Promote Self-Help and its credit unions in meetings, conferences and to the general public.
    • Manage the annual deposit/marketing budget and vendor relationships to optimize sponsorship and advertising opportunities that will enhance our community outreach and deposit-raising efforts.
    • Participate in other team and cross team projects, and perform other duties, as needed.

Credentials, Experience and Skills:

  • Bachelor’s degree or equivalent and at least 3 to 5 years of experience in community development, fundraising, sales, financial services or other related area with a preference for deposit raising experience. A graduate degree in a related field may be considered in lieu of work experience.
  • Strong commitment to our mission – creating economic opportunity for traditionally underserved communities.
  • Preference for working in organizations that place priority on teamwork and collaboration
  • Commitment to social and economic justice.
  • Sensitivity to issues of low-wealth communities and a desire to work in culturally and socially diverse organization that strongly values collaboration.
  • Strong verbal and written communication skills.
  • Ability to develop and maintain strong relationships with potential investors and internal and external partners.
  • Ability to provide the highest level of customer service and ability to provide detailed follow through.
  • Knowledge of investment options available to individual and institutional investors.
  • Ability to use social media to effectively communicate to key stakeholders.
  • Proficiency with Word, Excel, PowerPoint as well as SalesForce or similar CRM programs.
  • Sensitivity to low-wealth communities and a desire to work in a racially and socially diverse organization that strongly values collaboration.
  • Ability and willingness to travel and work overtime as needed.

Desired Qualifications:

  • Prior experience in financial planning, marketing or community development finance preferred.
  • Knowledge of investment options available to individual and institutional investors and the SRI/impact investment field preferred.
  • Experience with CRM platform or SalesForce preferred.

Physical Requirements:

Frequently requires use of manual dexterity and repetitive motions, primarily with the wrists, hands, and/or fingers. Must be able to occasionally lift and exert force of up to 40 pounds.


Competitive nonprofit compensation, based on experience, plus a generous benefits package.

Self-Help is committed to providing equal employment opportunities to all persons, regardless of race, religion, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression (including transgender status), age, sexual orientation, military and veteran status, class or family status.

Great Lakes Credit Union -- Chief Experience Officer (Chicago, IL)

Great Lakes Credit Union -- Chief Experience Officer (Chicago, IL)

View Full Description

Position Overview

Reporting directly to and under the supervision of the President and CEO, the Chief Experience Officer (CXO)’s primary purpose is to assist Great Lakes Credit Union to live out our Vision, “To be the members’ trusted financial partner“. Responsible for ensuring that outstanding service is delivered to both internal and external members, in alignment with our Service Promise. The CXO is responsible for ensuring that an exceptional and consistent experience is delivered to our members across all of the credit union’s products, services and channels.

The CXO will drive the credit union in maintaining a holistic focus on providing progressive and revolutionary levels of member experience. The CXO will also be responsible for creating and messaging a cohesive brand and vision. This includes developing, implementing and maintaining strategic plans for marketing, retail and community development. The CXO will develop and implement the strategic direction for the Retail Branch network. The marketing focus will be on digital solutions, social media platforms, a mobile first and responsive website, traditional and non-traditional marketing avenues, aggressive advertising, innovative campaign development, awareness through branding and creative outreach initiatives that contribute to the credit union’s growth and success. The CXO also will be championed with leadership of our Community Development Department by increasing mission engagement of employees, enhanced brand reputation as a trusted financial partner, and identification of new markets and growth opportunities through the utilization of existing financial products and services to meet the needs of those underserved, credit-invisible, or other undiscovered markets where access to credit is limited. The CXO will be responsible for enhancing the utilization of our 501 (c) (3) Foundation in support of GLCU’s community involvement initiatives.

Responsible for developing a team that will deliver a high level of member service to internal and external members in alignment with the credit union’s Member Promise:

  • Promises to listen, be responsive to members’ needs, simplify their financial life, and make it easy to do business with us.
  • Promises to build valued relationships by discovering members’ needs, and recommending relevant products and services.
  • Promises to be knowledgeable and respectful – one transaction, one interaction, and one member at a time.

To apply, applicants should contact the following:

Michael Hersh, Chief HR/OD Officer,

Joselyn Villa, Recruiter,, 847-578-7068

Self-Help -- Program Associate, CA Small Business Coalition for Racial Justice (Oakland, CA)

Self-Help -- Program Associate, CA Small Business Coalition for Racial Justice (Oakland, CA )


Self-Help is a leading national community development financial institution headquartered in Durham, NC. Since 1980, Self-Help has provided $8.5 billion in financing to 159,000 families, individuals and businesses. It helps drive economic development and strengthen communities by providing responsible financial services; lending to individuals, small businesses and nonprofits; developing real estate; and promoting fair financial practices across the nation. The Self-Help family of nonprofit organizations includes Self-Help Credit Union, Self-Help Federal Credit Union, Self-Help Ventures Fund and the Center for Responsible Lending. Through its credit union network, Self-Help serves over 150,000 people in North Carolina, California, Chicago, Florida and South Carolina. Learn more at, and

Role Overview:

This is a unique opportunity to join a leader in community development finance for a one-year grant funded position to support our efforts to build and lead a Coalition of community development lenders and nonprofits throughout California who have expertise in working with small businesses, especially those run by Black and Brown entrepreneurs, and serving low-income, low-wealth communities in California.  The Coalition will apply a racial equity lens to guide our work, and engage in the following activities: 1) identify barriers facing Black and Brown entrepreneurs and small businesses, 2) expand access to capital directly and by partnering with other efforts in California, 3) document learnings regarding how to restructure risk, and 4) engage in policy discussions at municipal and state levels, to lay the foundation for structural change in the community development lending system.

Essential Responsibilities:

The successful candidate will collaborate internally and externally to contribute to the strategy and execution of this project. This includes but is not limited to:

  • Supporting the organization’s relationships with key coalition members throughout California, including community-oriented lenders, small business technical assistance providers, community-based anchor institutions, organizations leading racial justice initiatives, and others.
  • Engaging in coalition building through providing support to ongoing partnership management, including support in facilitating/coordinating meetings, developing agendas and materials to share with coalition partners to advance our work, and detailed record keeping to identify key outcomes and next steps from discussions with coalition partners. Conducting detailed analysis of qualitative and quantitative data provided by coalition partners to help identify resource needs, impact results, and other metrics.
  • Supporting the Program Manager in execution of the day-to-day work of this initiative.
    • This includes but is not limited to:
    • Providing organizational and administrative support for coalition building efforts, including tracking program activities and accomplishments, and tracking grant related expenses to inform program flow, budget, and document learnings.
    • Partnership building and serving as the primary relationship for certain key partners in the coalition.
    • Supporting the Project Manager with other tasks related to managing the coalition and project outcomes.

Credentials, Experience and Skills:

  • Submit a cover letter and resume 
  • Spanish-speaking or other non-English language fluency preferred.
  • Strong commitment to our mission – creating economic opportunity for traditionally underserved communities – and a desire to work actively in such communities.
  • Strong cultural competency and a preference for working in organizations that value diversity, teamwork and collaboration.
  • MBA or graduate degree in urban planning, public policy, community development or another related field preferred, with at least 2 years of relevant professional experience, which could include: community or economic development, consulting, banking, finance, business management, or urban planning.
  • Experience working with small businesses, community development financial institutions, community economic development programs, or organizations leading racial justice initiatives.
  • A demonstrated commitment to social, economic, and racial justice.
  • Sensitivity to and a desire to work in a diverse and inclusive organization.
  • Strong analytical, organizational and project management skills/experience.
  • Excellent interpersonal skills – demonstrated ability to work effectively in varied professional, socio-economic and cultural contexts.
  • Strong Excel, data analysis and research skills.
  • Proficiency with MS Office.
  • Excellent verbal and written communications and presentation skills.
  • Resourceful self-starter and fast learner; effective working behind the scenes.
  • Sincere commitment to teamwork and an interest in the development of colleagues-- both important Self-Help values.

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Close vision is required.
  • Employee is regularly required to: sit; talk and hear; use hands to finger, handle or feel; and reach with hands and arms.
  • Employee is frequently required to type and use a keyboard.
  • The employee must occasionally lift and/or move up to 10 pounds.
  • Ability to drive and otherwise travel throughout California


Competitive salary, based on experience, plus a generous benefits package that includes health, dental, life insurance, flexible spending plan, retirement plan, paid parental leave, and domestic partners policy.

Self-Help is committed to providing equal employment opportunities to all persons, regardless of race, religion, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression (including transgender status), age, sexual orientation, military and veteran status, class or family status.

How to Apply

Point West Credit Union -- Vice President of Consumer Lending (Portland, OR)

Point West Credit Union -- Vice President of Consumer Lending (Portland, OR)


For over 85 years Point West has brought financial inclusion and empowerment to Portland-Metro area residents; and in 2020, expanded by 10 counties to reach a broader geographic area of underserved communities.  As a $100M, community development financial institution (CDFI), we advocate for and lift up the underserved, including communities of color (BIPOC), immigrants and small businesses.  The Vice President of Consumer Lending leadership role at Point West will drive innovation and growth within the loan portfolio and cooperative; and build strong connections with community partners.

Strategically-oriented, passionate credit union advocate focused on Financial Wellness for the organization and associated communities.  Exceptional abilities in assessing/implementing opportunities and originating methods for ensuring durability of strategies.  Strong analytical and solution-oriented skillset. A successful executive team member will be able to work in a cooperative, collaborative environment.  The team acts ethically, humbly, effectively, and with the best of intentions to achieve Strategic Ends.


A successful Vice President of Consumer Lending candidate will partner with the Executive Team and Board to strategize, develop and implement credit union initiatives in a manner which leverages the Point West Ends Statement. This includes proven and successful achievement of essential functions at both the strategic and department levels including but not limited to:

  • Develops lending resources and personnel. Contributes creative ideas/resources and data to drive innovation of the lending portfolio.
  • Keeps abreast of changes in mortgage and consumer lending trends. Knowledgeable regarding changes in the industry and changing trends in lending and reacts to changes in a way that maintains competitiveness in product design and delivery channels.
  • Strong data analysis on lending portfolio performance to effect swift and prudent adjustments which sustain and grow a profitable loan portfolio.
  • Analyzes corporate financial statements to determine opportunities for the credit union while appropriately managing risk.
  • Responsible for all loan review and approval activities of the credit union. Establishes loan limits and approval authorities for staff to provide quality member service while controlling risk.
  • Ensures lending portfolio goals and operational team goals to support lending are established, tracked and met through collaborative efforts and agreement between management.  Champions a strong service and education culture.
  • Oversees the underwriting and credit risk performance of credit cards. Drives the growth and value of the cards and payments program.
  • Collaborates with established business partners to outsource/originate first mortgages and add mortgages to the credit union’s portfolio as needed.
  • Executes functional responsibilities in collaboration with the executive team regarding loan participations.


  • Undergraduate degree required in Business Administration, or appropriate/related degree.
  • A minimum five (5) years of progressively responsible experience in risk-based consumer and real estate lending with a financial institution, including credit card portfolio management and loan participations.
  • Three years (3) senior management/VP experience required.

Salary: $85,000 and up

To apply, and for a complete job description:


Point West is an Equal Opportunity Employer

To modify or remove a position please contact us -


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